About Us

BPO Partners specializes in helping our Clients achieve best in class customer experiences. With expertise ranging from contact center technology and operations, to outsourcing strategies and transforming complex environments, we have just about seen it all. Having been in our Client’s shoes, we fully understand and appreciate the operational challenges that exist to execute customer sales and care operations with excellence on a daily basis.

“Our passion is ensuring operational and customer experience excellence for our clients, and our reputation for achieving this is second to none.”

– Mark Lazzara, Founder & Partner

Our Story

BPO Partners LLC was created to help clients solve and manage the variety of internal and external contact center challenges that exist. Between our Contact Center Consulting and Outsourcing Advisory practices respectively, we have just about seen it all from a contact center perspective. Our company was founded by folks who have dealt with these needs from the client side for more than 50 years combined. Because of this, we bring a truly unique and impactful value proposition to the marketplace. This experience allows us to extend our expertise directly to our clients to help mitigate risk and ensure success when it comes to strategic outsourcing and technology decisions.

Our Team

Our firm is extensively comprised of exceptional and proven contact center leaders whom have all been on the client side of the business for most of their careers. Our team brings a unique value proposition to the marketplace because we have been in client’s shoes and have led global internal and external contact center organizations. We realize the importance of needing real, client-side expertise and resources when making critical contact center outsourcing and technology decisions and apply our extensive industry experience to help clients avoid major supplier challenges and to ensure successful, long term relationships.

Our Approach

With so many contact center outsourcing and technology options available in the marketplace today, we fully understand and appreciate the extensive effort required in making the right vendor decisions to drive maximum results for our clients. Applying our many years of industry experience, we instill a rigorous and proven evaluation process when sourcing a vendor for contact center outsourcing or technology. We firmly believe in fully immersing ourselves strategic and operational alignment with our clients as no outsourcing or technology decision should be made without considering the customer journey and optimal operating model. Our mission is to serve our clients as advisors from their perspective, with an expert and consultative approach to ensure ultimate success for their customers.

We establish long-term, value-added relationships with our clients, whom are all referenceable, and we have a 100% success rate with all of our outsourcing and technology sourcing projects. Our success and track record is due to our approach with our clients and our exceptional advisory and consultant team. Contact BPO Partners, LLC today to learn more about our contact center/call center consulting and outsourcing advisory services.

Our Associations

Professional Association for Customer Engagement (PACE)

Cable and Telecommunications Association for Marketing (CTAM)

International Association of Outsourcing Professionals (IAOP)

Society of Consumer Affairs Professionals in Business (SOCAP)

Customer Operations Performance Centre (COPC)