About Us

BPO Partners specializes in helping our Clients achieve best in class customer experiences. With expertise ranging from contact center technology and operations, to outsourcing strategies and complex support environments, we have just about seen it all. Having been in our Client’s shoes for many years, we fully understand and appreciate the operational challenges that exist to execute customer sales and care operations with excellence on a daily basis.

“Our passion is ensuring operational and customer experience excellence for our clients, and our reputation for achieving this is second to none.”

– Mark Lazzara, Founder & Partner

Our Story

BPO Partners LLC was created to help clients solve and manage the variety of internal and external contact center challenges that exist. Between our Contact Center Consulting and Outsourcing Advisory practices respectively, we have just about seen it all from a call center perspective. Our company was founded by folks who have dealt with these needs from the client side for more than 50 years combined. Because of this, we bring a truly unique and impactful value proposition to the marketplace. This experience allows us to extend our expertise directly to our clients to help mitigate risk when it comes to strategic outsourcing and technology decisions and enables us to streamline internal contact center changes needed to optimize operations.

With so many contact center outsourcing and technology options available in the marketplace today, we fully understand and appreciate the extensive effort required in making the right vendor decisions to drive maximum results for our clients. Applying our many years of industry experience, we instill a rigorous and proven evaluation process when selecting a vendor for contact center outsourcing or technology. And when approaching our partnerships with our clients for other contact center consulting needs, we ensure absolute strategic and operational alignment. Our mission is to serve our clients as advisors from their perspective, with an expert and consultative approach to ensure ultimate success for their customers.

Our Team

Coming from the client side of the business, our team brings a unique value proposition to the marketplace because we have been in your shoes and had to lead global internal and external contact center organizations. We fully understand and appreciate the extensive effort required in making the right outsourced partner decisions the first time and the impact of making the wrong selection. We know that we are all one great sales person away from making a misguided decision and we mitigate this risk with outsourced contact center partners and technology vendors. With so many outsourced contact center and technology options available in the market today, we realize the value of providing expertise and resources to these critical decisions and apply our extensive industry experience to help clients avoid major supplier challenges and ensure successful, long term relationships.

We establish long-term, value-added relationships with our clients, whom are all referenceable. We have a 100% success rate with our sourcing projects and clients. We are able to accomplish this by going above and beyond for our clients and partnering on a selective basis. Contact BPO Partners, LLC today to learn more about our contact center/call center consulting and outsourcing advisory services.

Our Associations

Professional Association for Customer Engagement (PACE)

Cable and Telecommunications Association for Marketing (CTAM)

International Association of Outsourcing Professionals (IAOP)

Society of Consumer Affairs Professionals in Business (SOCAP)

Customer Operations Performance Centre (COPC)